Infection Prevention and Control (IPAC)

Monday to Friday (8 AM to 5 PM)

Pager #1 519-244-0467

Pager #2 519-244-0478

Weekends & Stat Holidays (8 AM to 4 PM), except for December 25

Pager #1 519-244-0467

After Hours Emergent Issues and December 25

Call Switchboard or After Hours Administration 

Employee Health and Wellness

COVID-19 Employee Health

Ext. 1919 or

Please call 1919 to report: 

  • Travel plans (outside of Canada);
  • Suspected COVID-19 exposure;
  • If you’re experiencing COVID-19 symptoms;
  • and for questions related to COVID-19 and your occupational health and safety.

Staff-only COVID-19 Testing Appointments


Staff can book an “urgent same day appointment” at our drive thru testing clinic if they are symptomatic, or asymptomatic with exposure (as directed by Occupational Health or Public Health or COVID Alert App). 

Drop-ins are also welcome between 8am and 6pm at 15 Charles St. W, Kitchener.

Staff Support Chats

Experiencing moral distress or simply want to talk to someone? We’re here for you. Open for staff and providers.

226-750-0953 (text or call) or

Employee & Family Assistance Program

To access the Employee & Family Assistance Program (EFAP) through Grand River Hospital, call 1-800-663-1142.

Here 24/7

If you need to speak with someone immediately regarding your mental health, call this 24/7 helpline at 519-821-3582.

Other Contacts

Government Directives

For guidelines and directives from the Ministry of Health, Public Health Ontario, or other government agencies


Communications Team

Can’t find what you’re looking for?


COVID-19 Research Team

For  COVID-19 research related inquiries, specifically related to enrolling patients in COVID-19 clinical trials at both GRH and SMGH.


Call: 519-749-4300 EXT. 2550 

If you have already established contact with a specific study coordinator for a COVID research related question, please e-mail or call that person directly.